Dear Loyal Customers,

We just wanted to address our customer base after the announcement made by the Prime Minister on Saturday evening. We are officially on the list of essential services, will not be closing down this time and will continue to offer our full range of services. Ear wax removal, hearing tests, hearing aid fittings, hearing aid servicing and repairs will all still be carried out during this time with the COVID-19 safety measures and PPE worn at all times. The government have recognised the need for people to be able to access hearing and vision services and have actually encouraged people to attend their health care and medical appointments. We have the same best practice safety measures and full PPE in place we have had since we reopened in June, which have been responsibly adhered to by all our customers since we reopened.

All appointments are being carried out as planned. If anyone would like to postpone their appointment until 2021 then we would ask that you contact us as soon as possible as we are trying to accommodate customers as best we can into the diary for next year.

Unfortunately due to this recent development and the continued uncertainty around the pandemic we are not going to be able to go through with our intended move to our new practice. So, on a positive note we will be staying in our current location in Worcester city centre. We are going to look at making best use of the current space and reconfiguring things around to create and extra consulting room and give us a little more space upstairs.

This is going to be a very difficult time for many people and businesses, again. We thank you for your continued support and want to reassure you all that we are here if you need us. It is important to remain positive in this challenging time. The Virus will not beat us! Regardless of how the situation evolves we will endeavour to look after our loyal, valued customers.

Stay safe and very best wishes,

Tom & Victoria