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“What’s the difference between you and the high street or website companies?"

Said every customer we have ever seen!

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At Worcester & Stratford Hearing Centres, we understand that private hearing care can be considered expensive and when purchasing a pair of hearing aids, the on going service required to keep and your ears maintained and devices programmed efficiently cannot always be appreciated until it is required. This is often the difference in the level of satisfaction that a customer has with their hearing care provider.

 

Comments like “I only saw them once after the hearing aids were fitted and nothing since”, are all too familiar to us. The high street or online providers are often the facilitators of such dissatisfaction but in their defence, they did not offer you best practice on going care because they have just used the term all after care inclusive. This allows them to decide what they do for you instead of using the best practice principles that ensure every system is programmed to work for each individual customer and enable them to get the very best performance out of the devices they are using.

 

We very much believe in our Premium Care Plan and it is often the only reason for our customers to choose us over the high street or online providers. The high street and online providers on the outset appear to do the same as us but for a cheaper price and commoditise the process into the purchase of a pair of hearing aids, instead of providing the best service and care along with those aids. Their existing customers and we know that this is not the case. They have a very streamlined on-going service protocol that in most cases causes high levels of dissatisfaction. There are also major differences in what acceptable fitting of devices is and what is best practice.

 

You can read all about our best practice Premium Care Plan and why we think it is important below. You can also hear from some of our existing customers about their experiences and why they would not choose any other provider to look after their hearing care HERE.

 

There are over 4,500 different hearing aids on the market, so we offer an Initial Assessment so that we can perform a detailed evaluation of your hearing ability and personal needs in order to provide you with a bespoke patient care plan that will include the most suitable technology for you.

Premium Care Plan

Worcester & Stratford Hearing Centres offers their customers a Premium Care Plan that involves all of the normal services and so much more. The Premium Plan is designed to give the consumer who may feel they need it total peace of mind. The Premium Care Plan is a service that delivers total peace of mind and everything that you need to benefit from your hearing aids without interruption. It delivers a menu of services that would be likely to cost up to £510 per year for customers who purchase hearing aids from other providers.

 

What is included in the Premium Care Plan?

    • Initial Assessment
      Includes full diagnostic hearing evaluation, video otoscopy, tympanometry, Puretone audiometry, speech in noise testing
    • Hearing aids
      The very latest technology from the world’s best hearing aid manufacturers (Phonak, Widex, Oticon, GN Resound, Siemens, Signia, Unitron, Starkey)
    • 3D Ear Scan
      We use a 3 dimensional ear scanner to capture the most detailed scan of the inside of your ear canal, essential for accurate hearing aid fittings
    • Best practice fitting protocol
      Includes Real Ear Measurement verification, insitu audiometry, real world experience, live speech in noise testing
    • Full rehabilitation protocol
      In-depth follow up rehabilitation and counselling protocol (Consisting of 3 appointments)
    • Full review protocol
      Every 6 months, includes clean & check and insitu audiometry
    • Full 12/18 month reassessment: Complete testing and refitting protocol
      Includes video otoscopy, tympanometry, Puretone audiometry, Live speech in noise testing and Real Ear Measurement verification
    • Drop-in repair / Clean & check
      Service while you wait, simply drop in
    • Ear wax removal
      Microsuction, endoscopic, irrigation or instrumentation ear wax removal as and when required
    • Hearing Aid Warranty
      An extra bit of peace of mind
    • Hearing aid loan service
      If you need a loan of a hearing aid, we can provide it
    • Remote support*
      We are able to fine tune and make adjustments to the settings of your hearing aids from the comfort of your own home via an online live video link to your audiologist in clinic. Ideal for those customers who travel a distance to see us.
*Requires supporting hearing technology

Exclusive Packages

 

PLATINUM

£ 1,997.50 Single
£3,995 Pair

Includes:

• Hearing Aid(s) from our Premium technology range

• 5 Years of Premium Care Plan

• 5 Year Warranty

• Lifetime Clean & Check Services

• Ear Wax Removal when necessary

• 2 Year battery supply

• Remote access to your audiologist

GOLD

£ 1,747.50 Single
£3,495 Pair

Includes:

• Hearing Aid(s) from our Advanced technology range

• 5 Years of Premium Care Plan

• 4 Year Warranty

• Lifetime Clean & Check Services

• Ear Wax Removal when necessary

• 2 Year battery supply

• Remote access to your audiologist

SILVER

£1,397.50 Single
£2,795 Pair

Includes:

• Hearing Aid(s) from our Standard technology range

• 3 Years of Premium Care Plan

• 3 Year Warranty

• Lifetime Clean & Check Services

• Ear Wax Removal when necessary

• 2 Year battery supply

* Remote support is not available

BRONZE

£1,097.50 Single
£2,195 Pair

Includes:

• Hearing Aid(s) from our Essential technology range

• 2 Years of Premium Care Plan

• 2 Year Warranty

• Lifetime Clean & Check Services

• Ear Wax Removal when necessary

* Battery supply is not available

* Remote support is not available

 

*Custom made invisible in the canal devices will carry a 10% surcharge

Looking For Hearing Aid Financing?

We provide an easy finance service for hearing aids at our hearing aid centres in Worcester & Stratford Upon Avon, find out if you are eligible. Call us on 01905 617803 for an appointment at Worcester Hearing Centre or 01789 264111 for an appointment at Stratford Hearing Centre. Alternatively, use our contact form below to submit an enquiry.

 

Thinking of choosing hearing aid finance?

Finance is a fantastic way to spread the cost of your purchase. To make it easy we’ve partnered with Duologi whose smart technology lets you apply for and then complete the loan application quickly and entirely online. The quick application form takes no more than a couple of minutes to complete and then you’ll receive an instant decision.

 

Check your eligibility

Before you apply please note you will only be considered for finance if you:

  • Are at least 18 years old;
  • Are in regular full or part-time employment (minimum 16 hours per week or £5,000 per annum, unless you retired and receiving a private/company pension or in receipt of disability allowance);
  • Are a permanent UK resident and have lived in the UK for at least 3 years;
  • Have a good credit history with no late payments. debt relief orders, CCJs, IVAs or bankruptcies.

 

Our Payment Options

We offer a range of interest-free finance options to help you spread the cost of your purchase over 12 months.

Your audiologist will discuss your finance options with you during your assessment.

Services Price List

Initial Consultation

Diagnostic Hearing Evaluation. Includes Pure Tone Audiometry, Middle Ear Anatomy Test and Speech Discrimination in Background Noise Assessment.

£75
Promotion £25

Tinnitus Assessment

Includes Tinnitus Pitch and Loudness Matching using the revolutionary MEDRX Tinnometer.

£75

Hearing Aid Reprogramming

For non Worcester & Stratford Hearing Centres clients.

£100

Hearing Aid Major Repair

Includes Diagnostic, Repair and Service Overhaul.

£150

Hearing Aid Minor Repair

Speaker/Receiver. For non Worcester & Stratford Hearing Centres clients.

£50

Ear Wax Removal

£40 Per Ear

ENT / GP / Medical Legal

Diagnostic Hearing Assessment and Report

£90

Request a Consultation

Call us to make an appointment on 01905 617803 (Worcester) or 01789 264111 (Stratford) or complete the form below.