Unfortunately, due to staff shortages and the ever evolving risk in the developing COVID-19 pandemic we have had to stop our ear wax removal clinic until further notice.
Monday 6th December 2021
The safety of our customers and staff is our only concern, after performing a risk assessment we have made the difficult decision to close the wax removal clinic. When we are able to offer this service again we will update a notice on our website and communicate to our customer database.
Please rest assured that every procedure we have put in place has safety and peace of mind at its very core.
The whole team at Worcester & Stratford Hearing Centres thank you for your continued cooperation with our safety measures, your customer loyalty and your caring response to all we do.
All our very best,
Tom, Victoria & the team at Worcester & Stratford Hearing Centres
Earwax Removal Clinic Update
Wednesday 8th December 2021
This update is to address a few concerns that we have received from our hearing aid patients after our e-mail about the temporary closing of our ear wax removal clinic.
All of our hearing aid patients will continue to receive the full range of services we have always provided under their Premium Care Plan, including ear wax removal. We have had to close our separate ear wax removal clinic temporarily to non-hearing aid patients in order to make sure we are able to continue to provide our service to our high standards for our Premium Care Plan holders.
Unfortunately, due to the NHS no longer providing the service from GP practices, we have been inundated with demand for the ear wax removal clinic. With the ever developing COVID-19 pandemic, we were running far too high of a risk level with having so many patients coming through the practices and in many cases, creating a very busy waiting area and reception desk making social distancing virtually impossible. This was also making it difficult for us to maintain our cleaning and hygiene protocol, therefore putting all of our patients and team at risk. The high demand was also limiting availability for our hearing aid patients in the diary and forcing us to make them wait longer than we would like for appointments with their audiologists.
We will keep everyone updated by posting developments on our website and through e-mail communication.
As soon as we know when we will be able to resume our separate ear wax removal clinic, we will let you know.
Please rest assured that we have not taken this decision lightly. Every procedure we have put in place is in the best interest of keeping all of our patients and members of staff safe during this difficult time.
Director of Audiology