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Important COVID-19 Update About Our Practice

2 Min read

22nd Jul 2021

Dear Loyal Customers,

 

As you know, at Worcester & Stratford Hearing Centres we have always been focused on the health and safety of our patients and our team and now is no different. We will continue with our COVID-19 protocol and safety measures past the 19th of July, even though restrictions are changing in social settings.
We are considering our governments guidance and the concerns from our patients and the members of our team, specially those who are vulnerable.

Therefore, we ask all of our patients to respect our decision and continue to follow our COVID-19 safety measures in our practices. Please rest assured that every procedure we have put in place has safety and peace of mind at its very core.

We will be constantly educated and informed by our governing bodies’ facts, figures and protocols; by listening to our patients and our team. We will inform you when changes to your patient journey take place as we navigate these uncertain times.

Meanwhile, we kindly ask you to wear your face masks while you are in our practices, our COVID-19 assessments will take place before your appointments and restrictions on attendance will be in place if you have travelled abroad.
The whole team at Worcester & Stratford Hearing Centres thank you for your continued cooperation with our safety measures, your customer loyalty and your caring response to all we do.

All our very best,

Tom, Victoria & the team at Worcester & Stratford Hearing Centres

 

Please remember to bring a mask to your appointment

On Thursday 15th July England’s Chief Nursing Officer Ruth May clarified that:

“Face coverings and social distancing measures will remain in place across healthcare settings so that the most vulnerable people can continue to safely attend hospital, their GP surgery, pharmacy or any other healthcare settings for advice, care and treatment.”

 

 

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Tom Dixon

Tom Dixon Director of Audiology

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We Are Here For You

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3rd Nov 2020

We Are Here For You

Dear Loyal Customers,

We just wanted to address our customer base after the announcement made by the Prime Minister on Saturday evening. We are officially on the list of essential services, will not be closing down this time and will continue to offer our full range of services. Ear wax removal, hearing tests, hearing aid fittings, hearing aid servicing and repairs will all still be carried out during this time with the COVID-19 safety measures and PPE worn at all times. The government have recognised the need for people to be able to access hearing and vision services and have actually encouraged people to attend their health care and medical appointments. We have the same best practice safety measures and full PPE in place we have had since we reopened in June, which have been responsibly adhered to by all our customers since we reopened.

All appointments are being carried out as planned. If anyone would like to postpone their appointment until 2021 then we would ask that you contact us as soon as possible as we are trying to accommodate customers as best we can into the diary for next year.

Unfortunately due to this recent development and the continued uncertainty around the pandemic we are not going to be able to go through with our intended move to our new practice. So, on a positive note we will be staying in our current location in Worcester city centre. We are going to look at making best use of the current space and reconfiguring things around to create and extra consulting room and give us a little more space upstairs.

This is going to be a very difficult time for many people and businesses, again. We thank you for your continued support and want to reassure you all that we are here if you need us. It is important to remain positive in this challenging time. The Virus will not beat us! Regardless of how the situation evolves we will endeavour to look after our loyal, valued customers.

Stay safe and very best wishes,

Tom & Victoria

 

The team at Worcester & Stratford Hearing Centres

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Tom Dixon

Tom Dixon Director of Audiology

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Re-Opening After COVID-19 Outbreak

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22nd May 2020

 

We are open

First of all…

We hope this message finds you and your families well. Our hearts go out to anyone who has been impacted by the virus, either directly or indirectly. Our thoughts are especially with those who are sick, to whom we extend our heartfelt wishes for a full recovery. We’re truly inspired by the selfless key workers who have been working tirelessly to keep all of us safe.

At Worcester & Stratford Hearing Centres, we are focused on the health and safety of our employees, families and communities. We have put extra measures in place to keep all of our staff and customers safe and healthy, in line with professional bodies and government guidance.

 

The team at Worcester & Stratford Hearing Centres

 

Appointments available now for existing patients

From Monday 1st June, we will be offering appointments to new patients.
Also, we will be contacting all of our customers who have missed appointments during the lockdown to reschedule.

We are following strict infection control procedures and social distancing methods as indicated by the NHS, BSHAA and BAA guidelines; for appointments, sanitisation and sterilisation.

 

Guidelines for attending appointments

By accepting your appointment you have agreed to the best of your knowledge:

•  You or anyone in your household does not have COVID-19.
•  You or anyone in your household has had contact with anyone who has tested positive or shown symptoms of COVID-19.
•  You do not have a new, continuous cough.
•  You do not have a high temperature (37.8 oC or over).
•  No one in your household has a new, continuous cough or a high temperature.

By providing this information at the time of our call, we have agreed to provide you with an appointment. If we suspect that this information is not a true reflection of your condition, we reserve the right to refuse the appointment for your safety and ours.


What we ask you to do:

•  Arrive at the allotted and agreed time not early & certainly not late. If early, wait outside until you are called into the clinic.
•  If you depend on a supportive contact for transport to the practice we ask them to wait outside for you to finish. Unless required for assistance due to disability.
•  The temperature of the customer will be taken on arrival, when filling out COVID-19 declaration.
•  Once on the premises please refrain from touching anything unnecessarily.
•  You will be given hand sanitiser to thoroughly clean your hands. We ask you to bring a face mask, if you do not have one we will provide one but there will be a £1 charge.
•  If for some reason, you need to cough, or sneeze, warn the audiologist immediately or put your mouth into your sleeve if a warning is not possible.
•  Follow the instructions of the audiologist and please indicate if you do not understand anything.
•  Keep light conversation to a minimum during the appointment unless its related to the procedure particularly if you are within 2m of the audiologist
•  When leaving please sanitise your hands again & refrain from touching anything where possible.

 

We have prepared for re-opening

Both of our practices have undergone a deep clean sanitisation procedure as a precautionary measure.

We have sanitised our carpets and all surfaces, focusing on touch points including equipment, furniture, desks, computers, doors, floors, kitchens and toilets.

We have teamed up with Dynamic Cleaning Services, another local business, for this endeavour.

Practice Sanitization

 

We have been here to help our customers as best as we can

During periods of social distancing and isolation, having working hearing aids is essential to keep users communicating with family and friends and keeping up to date via the TV and radio.

Even though we haven’t been able to offer face-to-face consultations during this difficult time, we have been supporting our customers, in both Worcester and Stratford, with telephone consultations, hearing aid repairs and providing battery supplies.

 

You can contact your nearest branch if you need
to book an appointment or if you have any queries. 

We are here for you.

Request an Appointment
Tom Dixon

Tom Dixon Director of Audiology

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COVID-19 Update

2 Min read

24th Mar 2020

Worcester & Stratford Hearing Centres
COVID-19 (Coronavirus) Update

 

During the recent outbreak of COVID-19 Coronavirus, we have been following UK government guidelines and working with the rolling advice from the public health authorities.

We have maintained a close oversight of the guidance issued by Public Health England and the NHS and have aligned our position with this.

 

We are living in unprecedented times. At Worcester & Stratford Hearing Centres we have come to the difficult decision to cancel our clinic for all face-to-face consultations from Tuesday 24th March until further notice.

 

We have to limit non-essential physical interactions in order to comply with government advice and most recent recommendations to prevent the spread of COVID-19 to be able to protect all of our customers and staff members.

 

Hearing and communication are essential in a time of emergency. In a time when people are practicing social distancing, we need to be able to communicate virtually via phone and other virtual platforms with loved ones.

 

Hearing plays a central role in many of these communications, so although our practice is not physically open for consultations at this time, we are here to offer help, advice, repair services and consumable such as batteries and wax filters.

 

This is a temporary measure for the greater good while we all get through this difficult time. We will be back to our normal opening times and providing our full services as soon as possible.

 

Thank you for your patience and support.

 

Please do not hesitate to contact your nearest branch if you have any queries:

 

Worcester

Call 01905 617803 or e-mail us at worcester@wshearing.co.uk

 

Stratford:

Call 01789264111 or e-mail us at stratford@wshearing.co.uk

 

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Tom Dixon

Tom Dixon Director of Audiology

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Sounds of Spring Open Week

< 1 Min read

11th Feb 2020

Sounds of Spring Open Week
Enjoy the sounds of spring

 

Reconnect with nature and enjoy its sounds during this beautiful time of year.

Birds singing, leaves rustling through the blossoming trees, buzzing bees flying around from one flower to another, a flowing stream and even spring showers are a few of the wonderful sounds you could be missing this season.

Spring into action

It’s all too easy to miss out on natures subtle sounds if you are experiencing hearing loss.

In addition to being able to hear the sounds of nature, our bespoke hearing solutions will allow you to experience clarity in speech.

So you can enjoy a gathering in the garden or a walk along the river with your loved ones.

 

Contact us to book one of our 100 FREE hearing assessments available HERE.

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Tom Dixon

Tom Dixon Director of Audiology

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Open Week September 2019

2 Min read

21st Aug 2019

Open Week September 2019

Join us for our Open Week

9th to 13th September

 

Worcester & Stratford Hearing Centres are happy to announce our Open Week, offering 100 free full hearing assessments from 9thto 13th September..

Our state of the art hearing centres are of the highest standard practices in the country and we are giving people a chance to benefit from a free consultation with an audiologist worth £75 for anyone who is having any hearing difficulties or may need to see a hearing specialist.

Our practices boast custom made sound booths for performing detailed hearing tests including speech in nose testing and video otoscopy so you can view the inside of your ear.

Director of Audiology, Tom Dixon says “We have brought back our Open Week by popular demand for clients who feel family and friends would benefit from a full diagnostic hearing assessment. This is the perfect opportunity for any local people who have any hearing difficulties to come and see a team of highly qualified professionals who specialize in providing high standard expertise and care.”

The assessment will consist of a full evaluation of your hearing and ear health, you will be shown the inside of your ear on a video otoscope, pure tone audiogram will be performed to show the hearing thresholds and then a speech in noise test to establish a level of real world, effective hearing.

Worcester & Stratford Hearing Centres are the only consultant approved hearing centres in Worcestershire and Warwickshire respectively,  you can rest assured you are receiving the very highest standards of audiological and customer care.

To book one of our 100 free full hearing assessments, contact your nearest centre today.

 

 

 

 

Request an Appointment
Tom Dixon

Tom Dixon Director of Audiology

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Not sure where to begin?

Try our new hearing helper

If you are not sure where to begin with solving your hearing problems we have put together a few questions to help us tailor our support to your needs and guide you to the right place for information that might help.

Do you suffer from hearing loss?

Do you think your issue could be related to a build-up of ear wax?

From the information you have given, you may need Ear Wax removal treatment. An audiologist can asses your situation at your appointment and perform the treatment required. If no wax is present the audiologist will advise you accordingly.

Do the people around you seem to mumble and not speak clearly?

Do you tend to go out less because it is hard for you to follow other people's conversations?

Has anyone ever told you that they often have to repeat things to you?

Is it difficult for you to follow other people's conversations in noisy environments, for example, in restaurants?

Do you find yourself having to turn up the television or radio to hear speech better?

Based on your answers so far, it looks like you might be experiencing hearing loss

Do you currently wear hearing aids?

In order to provide you with the bespoke care we offer to all of our customers, we need to know where you are in your journey to better hearing.

Choose the option that best describes your concern with your hearing

Based on your answers, we will be able to help you on your journey to better hearing

Fill out the details below and we'll be in touch to arrange your appointment.

Thank you, we aim to contact you on the same day as your enquiry

Until we speak with you, from the information you have provided, the following pages may help:

Request Appointment

Call us to make an appointment on 01905 617803 (Worcester) or 01789 264111 (Stratford-upon-Avon) or complete the form below.



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