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Director of Audiology
Mr. Tom Dixon is the director of audiology at Worcester and Stratford Hearing Centres. He is the principle audiologist and leads the team when it comes to hearing aid fittings and on-going patient care. Tom has worked in the audiology profession for the last 10 years, starting his career at national hearing aid company under the studious mentorship from his mother Victoria, our Managing Director. Qualifying from Oxford Brookes University with a degree in hearing aid audiology, he has rapidly gained notoriety within the profession after Tom and Victoria set up Worcester Hearing Centre in 2011.
Tom is a valued member of world leading manufacturer advisory panels, where he consults on developments in hearing aid technology to enhance the experience of hearing aid users worldwide. Whilst he strives to use the very best technology available from the world’s leading hearing aid laboratories, many of Tom’s clients consider him a perfectionist in his patient centred care. “I believe that every client can get the best outcome from using hearing aids if they are given the right technology and the time they need to get used to it. I insist on a detailed follow up plan to all hearing aid fittings, where I can closely monitor the progress of each client and ensure they are getting the very best out of their system”.
Tom also firmly believes in continual professional development, so he and the rest of the team are regularly attending continual professional development training with world-renowned audiologists and hearing aid clinical scientists. Tom is also an experienced clinical ear care practitioner who uses the latest procedures and state of the art equipment to perform earwax removal.
At the weekends, Tom likes to ‘hack’ a ball round a golf course and enjoys taking his cocker spaniel Frankie on walks with his wife.
Managing Director & Senior Audiologist
Victoria is our Managing Director and Senior Hearing Aid Audiologist and Practitioner. Victoria has over 25 years’ experience in audiology working for some of the leading British and International Companies. She was Course Leader and Senior lecturer on the Hearing Aid Audiology Degree and the HigherNational Diploma Hearing Aid Audiology course at Mary Hare Training Centre, Newbury, which is an Oxford Brookes and University of Hertfordshire campus. Victoria is one of the leading audiologist that has pioneered wax removal and minor external ear condition treatments in the private sector, as the National Health Service in the UK no longer provides this type of service. As a former trainer in clinical ear care for the British Society of Hearing Aid Audiology ( BSHAA), she was able to expand a network of Clinical Ear Care Practitioners throughout the UK. Along with these interests, Victoria also contributed to the Education and Professional development Committee of BSHAA, as an active board member for 10 years. She is now taking a back seat in the area of training, but she will be getting involved in the Tinnitus Klinika project.
Victoria is a highly regarded Audiologist and Clinical Ear Care Practitioner in the UK profession and is widely known in the private sector for her clinical excellence and her unswerving desire to maintain high professional standards. Tinnitus, for some time, has been one of her projects to further the treatment and application of self-help for her clients. At present she can offer restricted help with the tinnitus condition, but is very excited about the future working alongside Tamas in the Tinnitus Klinika project., The UK at present is very limited to the services it offers Tinnitus sufferers, and she is ready to be a pioneer again in this field of providing help and support to her patients.
In the small amount of spare she has when not running her two very successful practices, she enjoys, gardening, and entertaining family and friends. Victoria has travelled extensively over the years in a professional capacity and is now looking forward to travelling a little more for pleasure.
Hearing Aid Audiologist
Alex Eaves is Victoria’s nephew and continues the third family generation in the audiology business. After completing his business studies at Worcester Technology College, Alex decided he would like to become part of the family business.
He completed his Hear Care Assistants course in Mary Hare Newbury in September 2016.
This year, Alex completed his Hearing Aid Audiology degree with distinction from Aston University. Alex has also completed a Nationally Renowned Clinical Ear Care Course at The NHS Ear Care Centre of Excellence in Rotherham and has joined our expert team qualified to remove earwax.
Alex is now practicing in both Worcester and Stratford Hearing Centres and he is also Stratford Hearing Centres Practice Manager.
Administration Manager & Hearing Care Assistant
Just over a year ago, Laura joined our team as Worcester Hearing Centre’s Office Administrator.
Since then, she has qualified as a Hear Care Assistant and Clinical Ear Care practitioner. Following Alex’s footsteps and with the full support of Worcester & Stratford Hearing Centres, Laura has enrolled at Aston University to study Hearing Aid Audiology.
She has over 16 years experience in the health industry as a skin care therapist.
Her dedicated and caring nature, her attention to detail and great capacity for understanding people’s needs make her an exceptional person and member of our team. You may see Laura performing hearing aid clean, check and minor repair duties along with the other Audiologists to ensure our client open door policy is available to anyone that may need attention.
Lizzy has recently joined our team as Worcester Hearing Centre’s Office Administrator.
She enjoys caring for, listening to and understanding our patient needs and finds it very rewarding. She is excited about what she does, and she cares personally about assisting our audiologists and getting the best results for our patients.
Lizzy will be the smiley face you see as you walk into the centre and the friendly voice on the telephone when you book your appointment. Before this role, Lizzy worked as a sales assistant in retail, following on from her college diploma in art and design.
Design & Marketing Manager
Cindel joined the team September 2015. Cindel married Victoria’s eldest son Mathew making this a truly family orientated business. Cindel, completed 5 years of study at the University Of Monterrey, Mexico, where she studied her degree in Architecture, Design and Photography.
She is using her design and photographic skills to help the centres constantly update and improve their marketing and digital presence. Cindel has a wealth of service-focused skills she has acquired working in many different customer-facing roles.
Cindel is an award winning photographer and volunteers for different causes including Hearing Dogs for the Deaf and Worcester Music Festival. In her spare time, you can find her painting, going to see live music with her husband Mat and playing the ukulele for their two cats.
Hearing Aid Audiologist
Maariyah joined the team this year, after working with a national hearing care provider with over 5 years’ experience in both private and NHS sectors. Maariyah graduated from Aston University as a Hearing Aid Audiologist, and is currently studying at Anglia Ruskin University, Cambridge, to further enhance her knowledge and expertise within Audiology. Furthermore, Maariyah is registered with the HCPC board, she has a wealth of knowledge from working in different environments and has joined Worcester and Stratford Hearing Centres, with a keen desire to provide a professional service with the use of world leading Audiology manufacturers and equipment.
Maariyah has a very patient centred approach to all consultations coupled with the aspiration to provide innovative hearing care and better hearing for patients with hearing loss. Maariyah demonstrates best clinical practice throughout all aspects of Audiology. Her passion and enthusiasm is well reflected through her personality and her ability to help people hear better.
Administration Manager & Clinical Support
Michele is Stratford Hearing Centre’s Office Manager and qualified as a Hearing Care Assistant in 2018, she will be the bubbly person on the end of the phone when you make your appointment and the smiley face you see when you walk into the centre.
Before joining our team, Michele worked in the care sector for 7 years. She is a very caring person and loves working with people.
On her spare time, she likes to stay active by running, going to the gym and swimming. She also enjoys taking her lovely rescue dog, Stanley, for long walks.