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Our Promise to You

  1. Discover your needs

    Your hearing test results are crucial to making a diagnosis and designing a treatment for your hearing loss. That’s why we offer a full and professional hearing test in a relaxed manner.

  2. Understanding your needs

    In order to deliver a solution designed to meet all of your needs, we first need to understand what they are. Getting to know you and your needs is an important part of the process.

  3. Customising your solution

    Your hearing aids and your treatment will be customised to you and your hearing loss. We will ensure that they will continue deliver the help that you need in the situations you need it.

  4. Continuing care and support

    You will receive the continuing time, care and attention, that you need and deserve. We believe that better hearing and experiencing the simple joys in life are important.


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Worcester & Stratford Hearing Centres

10 Reasons to choose WS Hearing

Independent, honest and unbiased advice

We are not tied to a hearing aid manufacturer. Free to recommend any model, brand or style of hearing aid based on the patient hearing loss and lifestyle needs

Premium Care Plan

Including a wide range of hearing technology, warranty cover, In-depth follow up rehabilitation and counselling protocol. Full review protocol every 6 months, ear wax removal included, lifetime hearing aid clean & check, battery supply in some cases and remote audiologist support with permitting devices.

90-minute Initial Assessment

Including full diagnostic hearing evaluation and consultation tailored to your personal hearing loss.

Detailed hearing assessment that includes video otoscopy, tympanometry, Puretone audiometry, speech in noise testing in a state-of-the-art sound proofed rooms.

Dedicated hearing centre

State of the art facilities fully equipped with the latest technology all in place to offer you a luxury patient experience.

Open Door Policy

Open 9-5, Monday – Friday (fulltime) with 2 audiologists and a team of hearing care assistants in attendance every day to help you if you need to pop in.

We also provide a drop in hearing aid clean & check.

Experienced Graduate Audiologists

Experienced graduate, clinical Audiologists. HCPC registered, BSHAA and BSA & BAA Members.

Invisible hearing aids options

Extensive range of hearing aid options including invisible, rechargeable and Bluetooth devices.

Best practice fitting protocol

Including Real Ear Measurement verification, insitu audiometry, real world experience, live speech in noise testing.

Personal Care

1-1 appointments with the same audiologist to build patient continuity and care.

Hearing aid loan service

If your hearing aids have to be sent to the manufacturer for service or repair, we set you up with loan hearing aids while they are away.

Best hearing air retailers according to Which Logo

Private Private
(Paid for by NHS-AQP)
Waiting Times 96 91 78
Test Environment 97 92 95
Staff 97 91 94
Thorough Testing 99 92 96
Product Range 83 31 27
Hearing Aid Appearance 95 73 70
Hearing Aid Comfort 91 75 73
Hearing Aid Suitability 93 77 73
Aftercare 93 78 75
Price 83 - -
Customer Score 80 71 76

Table notes: Scores and ratings are based on the results of an online survey conducted in May 2020 of 1,572 Which? members and other members of the public who had obtained a hearing aid within the previous five years, either via the NHS (and paid for by the NHS) or from a hearing aid retailer (and paid for by the customer) or from a retailer (and paid for by the NHS -sometimes called Any Qualified Provider or AQP). The percentages represent the proportion of people who rated the service as either 'excellent' or 'good'. Sample sizes: NHS (724), private purchase by customers (624) Any Qualified Provider (220)



Did you know we offer a Premium Care Plan?

We understand that private hearing care can be considered expensive, but the on-going service required to keep your ears maintained and devices programmed efficiently can’t always be appreciated until it is required.

Our bespoke patient care plans are tailored to your needs and include the most suitable technology for you.

  • Total peace of mind

  • All the services you need

  • Save up to £510 per year

Delivering you everything you need to benefit from your hearing aids, that would likely cost up to £510 per year if you purchased hearing aids from other providers.

Having struggled with NHS hearing aids for a few years […] with very little after care by unknown people, it was with trepidation that I called the centre. From the very first telephone call, through the consultation, to the fitting of my hearing aids and the follow up reviews I am treated with respect in a very warm, welcoming way by a team of very professional people

Hearing Style & Technology

Hearing aid style is one of the big deciding factors for anyone that has decided to go ahead with hearing aids. Many people put off getting hearing aids because they think they all look like ‘big beige bananas’. We have good news: They don’t anymore.

The style of hearing aids has evolved so much and now they are so discreet and even, in some cases, invisible solutions with powerful performance.

Not found the answer you are looking for?

Take a look at our Frequently asked questions page or contact us today

Not sure where to begin?

Try our new hearing helper

If you are not sure where to begin with solving your hearing problems we have put together a few questions to help us tailor our support to your needs and guide you to the right place for information that might help.

Do you suffer from hearing loss?

Do you think your issue could be related to a build-up of ear wax?

From the information you have given, you may need Ear Wax removal treatment. An audiologist can asses your situation at your appointment and perform the treatment required. If no wax is present the audiologist will advise you accordingly.

Do the people around you seem to mumble and not speak clearly?

Do you tend to go out less because it is hard for you to follow other people's conversations?

Has anyone ever told you that they often have to repeat things to you?

Is it difficult for you to follow other people's conversations in noisy environments, for example, in restaurants?

Do you find yourself having to turn up the television or radio to hear speech better?

Based on your answers so far, it looks like you might be experiencing hearing loss

Do you currently wear hearing aids?

In order to provide you with the bespoke care we offer to all of our customers, we need to know where you are in your journey to better hearing.

Choose the option that best describes your concern with your hearing

Based on your answers, we will be able to help you on your journey to better hearing

Fill out the details below and we'll be in touch to arrange your appointment.

Thank you, we aim to contact you on the same day as your enquiry

Until we speak with you, from the information you have provided, the following pages may help:

Request Appointment

Call us to make an appointment on 01905 617803 (Worcester) or 01789 264111 (Stratford-upon-Avon) or complete the form below.

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