Tag: covid19
Important COVID-19 Update About Our Practice
2 Min read
22nd Jul 2021
Dear Loyal Customers,
As you know, at Worcester & Stratford Hearing Centres we have always been focused on the health and safety of our patients and our team and now is no different. We will continue with our COVID-19 protocol and safety measures past the 19th of July, even though restrictions are changing in social settings.
We are considering our governments guidance and the concerns from our patients and the members of our team, specially those who are vulnerable.
Therefore, we ask all of our patients to respect our decision and continue to follow our COVID-19 safety measures in our practices. Please rest assured that every procedure we have put in place has safety and peace of mind at its very core.
We will be constantly educated and informed by our governing bodies’ facts, figures and protocols; by listening to our patients and our team. We will inform you when changes to your patient journey take place as we navigate these uncertain times.
Meanwhile, we kindly ask you to wear your face masks while you are in our practices, our COVID-19 assessments will take place before your appointments and restrictions on attendance will be in place if you have travelled abroad.
The whole team at Worcester & Stratford Hearing Centres thank you for your continued cooperation with our safety measures, your customer loyalty and your caring response to all we do.
All our very best,
Tom, Victoria & the team at Worcester & Stratford Hearing Centres
Please remember to bring a mask to your appointment
On Thursday 15th July England’s Chief Nursing Officer Ruth May clarified that:
“Face coverings and social distancing measures will remain in place across healthcare settings so that the most vulnerable people can continue to safely attend hospital, their GP surgery, pharmacy or any other healthcare settings for advice, care and treatment.”
Tom Dixon Director of Audiology
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We Are Here For You
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3rd Nov 2020
Dear Loyal Customers,
We just wanted to address our customer base after the announcement made by the Prime Minister on Saturday evening. We are officially on the list of essential services, will not be closing down this time and will continue to offer our full range of services. Ear wax removal, hearing tests, hearing aid fittings, hearing aid servicing and repairs will all still be carried out during this time with the COVID-19 safety measures and PPE worn at all times. The government have recognised the need for people to be able to access hearing and vision services and have actually encouraged people to attend their health care and medical appointments. We have the same best practice safety measures and full PPE in place we have had since we reopened in June, which have been responsibly adhered to by all our customers since we reopened.
All appointments are being carried out as planned. If anyone would like to postpone their appointment until 2021 then we would ask that you contact us as soon as possible as we are trying to accommodate customers as best we can into the diary for next year.
Unfortunately due to this recent development and the continued uncertainty around the pandemic we are not going to be able to go through with our intended move to our new practice. So, on a positive note we will be staying in our current location in Worcester city centre. We are going to look at making best use of the current space and reconfiguring things around to create and extra consulting room and give us a little more space upstairs.
This is going to be a very difficult time for many people and businesses, again. We thank you for your continued support and want to reassure you all that we are here if you need us. It is important to remain positive in this challenging time. The Virus will not beat us! Regardless of how the situation evolves we will endeavour to look after our loyal, valued customers.
Stay safe and very best wishes,
Tom & Victoria
Tom Dixon Director of Audiology
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Re-Opening After COVID-19 Outbreak
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22nd May 2020
First of all…
We hope this message finds you and your families well. Our hearts go out to anyone who has been impacted by the virus, either directly or indirectly. Our thoughts are especially with those who are sick, to whom we extend our heartfelt wishes for a full recovery. We’re truly inspired by the selfless key workers who have been working tirelessly to keep all of us safe.
At Worcester & Stratford Hearing Centres, we are focused on the health and safety of our employees, families and communities. We have put extra measures in place to keep all of our staff and customers safe and healthy, in line with professional bodies and government guidance.
Appointments available now for existing patients
From Monday 1st June, we will be offering appointments to new patients.
Also, we will be contacting all of our customers who have missed appointments during the lockdown to reschedule.
We are following strict infection control procedures and social distancing methods as indicated by the NHS, BSHAA and BAA guidelines; for appointments, sanitisation and sterilisation.
Guidelines for attending appointments
By accepting your appointment you have agreed to the best of your knowledge:
• You or anyone in your household does not have COVID-19.
• You or anyone in your household has had contact with anyone who has tested positive or shown symptoms of COVID-19.
• You do not have a new, continuous cough.
• You do not have a high temperature (37.8 oC or over).
• No one in your household has a new, continuous cough or a high temperature.
By providing this information at the time of our call, we have agreed to provide you with an appointment. If we suspect that this information is not a true reflection of your condition, we reserve the right to refuse the appointment for your safety and ours.
What we ask you to do:
• Arrive at the allotted and agreed time not early & certainly not late. If early, wait outside until you are called into the clinic.
• If you depend on a supportive contact for transport to the practice we ask them to wait outside for you to finish. Unless required for assistance due to disability.
• The temperature of the customer will be taken on arrival, when filling out COVID-19 declaration.
• Once on the premises please refrain from touching anything unnecessarily.
• You will be given hand sanitiser to thoroughly clean your hands. We ask you to bring a face mask, if you do not have one we will provide one but there will be a £1 charge.
• If for some reason, you need to cough, or sneeze, warn the audiologist immediately or put your mouth into your sleeve if a warning is not possible.
• Follow the instructions of the audiologist and please indicate if you do not understand anything.
• Keep light conversation to a minimum during the appointment unless its related to the procedure particularly if you are within 2m of the audiologist
• When leaving please sanitise your hands again & refrain from touching anything where possible.
We have prepared for re-opening
Both of our practices have undergone a deep clean sanitisation procedure as a precautionary measure.
We have sanitised our carpets and all surfaces, focusing on touch points including equipment, furniture, desks, computers, doors, floors, kitchens and toilets.
We have teamed up with Dynamic Cleaning Services, another local business, for this endeavour.
We have been here to help our customers as best as we can
During periods of social distancing and isolation, having working hearing aids is essential to keep users communicating with family and friends and keeping up to date via the TV and radio.
Even though we haven’t been able to offer face-to-face consultations during this difficult time, we have been supporting our customers, in both Worcester and Stratford, with telephone consultations, hearing aid repairs and providing battery supplies.
You can contact your nearest branch if you need
to book an appointment or if you have any queries.
We are here for you.
Tom Dixon Director of Audiology
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COVID-19 Update
2 Min read
24th Mar 2020
Worcester & Stratford Hearing Centres
COVID-19 (Coronavirus) Update
During the recent outbreak of COVID-19 Coronavirus, we have been following UK government guidelines and working with the rolling advice from the public health authorities.
We have maintained a close oversight of the guidance issued by Public Health England and the NHS and have aligned our position with this.
We are living in unprecedented times. At Worcester & Stratford Hearing Centres we have come to the difficult decision to cancel our clinic for all face-to-face consultations from Tuesday 24th March until further notice.
We have to limit non-essential physical interactions in order to comply with government advice and most recent recommendations to prevent the spread of COVID-19 to be able to protect all of our customers and staff members.
Hearing and communication are essential in a time of emergency. In a time when people are practicing social distancing, we need to be able to communicate virtually via phone and other virtual platforms with loved ones.
Hearing plays a central role in many of these communications, so although our practice is not physically open for consultations at this time, we are here to offer help, advice, repair services and consumable such as batteries and wax filters.
This is a temporary measure for the greater good while we all get through this difficult time. We will be back to our normal opening times and providing our full services as soon as possible.
Thank you for your patience and support.
Please do not hesitate to contact your nearest branch if you have any queries:
Worcester
Call 01905 617803 or e-mail us at worcester@wshearing.co.uk
Stratford:
Call 01789264111 or e-mail us at stratford@wshearing.co.uk
Tom Dixon Director of Audiology
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