Dear Loyal Customers,

As you know, at Worcester & Stratford Hearing Centres we have always been focused on the health and safety of our patients and our team and now is no different. We will continue with our COVID-19 protocol and safety measures past the 19th of July, even though restrictions are changing in social settings.
We are considering our governments guidance and the concerns from our patients and the members of our team, specially those who are vulnerable.

Therefore, we ask all of our patients to respect our decision and continue to follow our COVID-19 safety measures in our practices. Please rest assured that every procedure we have put in place has safety and peace of mind at its very core.

We will be constantly educated and informed by our governing bodies’ facts, figures and protocols; by listening to our patients and our team. We will inform you when changes to your patient journey take place as we navigate these uncertain times.

Meanwhile, we kindly ask you to wear your face masks while you are in our practices, our COVID-19 assessments will take place before your appointments and restrictions on attendance will be in place if you have travelled abroad.
The whole team at Worcester & Stratford Hearing Centres thank you for your continued cooperation with our safety measures, your customer loyalty and your caring response to all we do.

All our very best,

Tom, Victoria & the team at Worcester & Stratford Hearing Centres

Please remember to bring a mask to your appointment

On Thursday 15th July England’s Chief Nursing Officer Ruth May clarified that:

“Face coverings and social distancing measures will remain in place across healthcare settings so that the most vulnerable people can continue to safely attend hospital, their GP surgery, pharmacy or any other healthcare settings for advice, care and treatment.”

Dear Loyal Customers,

We just wanted to address our customer base after the announcement made by the Prime Minister on Saturday evening. We are officially on the list of essential services, will not be closing down this time and will continue to offer our full range of services. Ear wax removal, hearing tests, hearing aid fittings, hearing aid servicing and repairs will all still be carried out during this time with the COVID-19 safety measures and PPE worn at all times. The government have recognised the need for people to be able to access hearing and vision services and have actually encouraged people to attend their health care and medical appointments. We have the same best practice safety measures and full PPE in place we have had since we reopened in June, which have been responsibly adhered to by all our customers since we reopened.

All appointments are being carried out as planned. If anyone would like to postpone their appointment until 2021 then we would ask that you contact us as soon as possible as we are trying to accommodate customers as best we can into the diary for next year.

Unfortunately due to this recent development and the continued uncertainty around the pandemic we are not going to be able to go through with our intended move to our new practice. So, on a positive note we will be staying in our current location in Worcester city centre. We are going to look at making best use of the current space and reconfiguring things around to create and extra consulting room and give us a little more space upstairs.

This is going to be a very difficult time for many people and businesses, again. We thank you for your continued support and want to reassure you all that we are here if you need us. It is important to remain positive in this challenging time. The Virus will not beat us! Regardless of how the situation evolves we will endeavour to look after our loyal, valued customers.

Stay safe and very best wishes,

Tom & Victoria

Worcester & Stratford Hearing Centres
COVID-19 (Coronavirus) Update

During the recent outbreak of COVID-19 Coronavirus, we have been following UK government guidelines and working with the rolling advice from the public health authorities.

We have maintained a close oversight of the guidance issued by Public Health England and the NHS and have aligned our position with this.

We are living in unprecedented times. At Worcester & Stratford Hearing Centres we have come to the difficult decision to cancel our clinic for all face-to-face consultations from Tuesday 24th March until further notice.

We have to limit non-essential physical interactions in order to comply with government advice and most recent recommendations to prevent the spread of COVID-19 to be able to protect all of our customers and staff members.

Hearing and communication are essential in a time of emergency. In a time when people are practicing social distancing, we need to be able to communicate virtually via phone and other virtual platforms with loved ones.

Hearing plays a central role in many of these communications, so although our practice is not physically open for consultations at this time, we are here to offer help, advice, repair services and consumable such as batteries and wax filters.

This is a temporary measure for the greater good while we all get through this difficult time. We will be back to our normal opening times and providing our full services as soon as possible.

Thank you for your patience and support.

Please do not hesitate to contact your nearest branch if you have any queries:

Worcester

Call 01905 617803 or e-mail us at worcester@wshearing.co.uk

Stratford:

Call 01789264111 or e-mail us at stratford@wshearing.co.uk